Shipping policy
Last updated: July 31, 2026
Thank you for shopping with Emberline Home! This Shipping Policy explains how we process, ship, and deliver your order.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. If we experience unusually high order volume, processing may take a bit longer; we will notify you if there is a significant delay.
Shipping Time
Because our products are sourced through a curated network of suppliers, shipping times vary by item and destination. Estimated delivery times are:
Domestic (United States): 7–15 business days
International: 10–25 business days
These are estimates only and are not guaranteed. Delivery times can be affected by customs processing, carrier delays, weather, and other events outside our control.
Multiple Items and Split Shipments
If your order contains more than one item, those items may ship from different locations and arrive in separate packages at different times. This is normal and does not mean part of your order was lost. You will receive tracking information for each package separately as it becomes available.
Shipping Rates
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 3 business days for tracking details to update after you receive them.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We have no control over these fees and cannot predict their amount.
Incorrect Shipping Information
Please double-check your shipping address at checkout. Emberline Home is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at orders@emberlinehome.com and we will do our best to correct it before the order ships.
Lost, Delayed, or Damaged Packages
If your package appears lost, is significantly delayed, or arrives damaged, please contact us at orders@emberlinehome.com with your order number so we can investigate and make it right.
Questions
If you have any questions about this Shipping Policy, contact us at:
Emberline Home
orders@emberlinehome.com
784 S. Clearwater Loop STE B
Post Falls, ID 83854
208-978-1277