Most orders arrive within 7–15 business days for domestic delivery. Some items ship a bit faster from US-based warehouses, while others take a little longer since they're sourced from specialty suppliers. You'll receive tracking information as soon as your order ships.

Yes — international orders typically arrive within 10–25 business days, depending on destination and customs processing. Any applicable customs fees or import duties are the responsibility of the customer.

Not always. Since our catalog is sourced from a curated group of specialty suppliers, orders with multiple items may arrive in separate shipments, each with its own tracking number. This helps us offer a wider selection without long delays on any single item.

We want you to love what you ordered. If something isn't right, reach out to us at refund@emberlinehome.com and we'll walk you through the return process for your specific item — return instructions vary by product since we work with multiple suppliers. See our full Refund & Returns Policy for details.

If you need to cancel or modify an order, contact us as soon as possible at support@emberlinehome.com. Because orders begin processing quickly, we can't guarantee changes once fulfillment has started, but we'll always do our best to help.

Many of our pieces are handcrafted from natural materials like seagrass, rattan, cotton, and ceramic. Because of this, slight variations in color, texture, or pattern are normal and part of what makes each piece unique — not a defect. If you ever receive an item that seems significantly different from what's shown, reach out to support@emberlinehome.com and we'll make it right.

For order or shipping questions, email support@emberlinehome.com. For returns or refunds, email refund@emberlinehome.com. We aim to respond within 1-2 business days.